Gaya APA

Metzger, N., Ferentino, J, M. (1983). Arbitration (The) and Grievance Process: A Guide for Healt Care Supervisors . Maryland: Aspen Publication.

Gaya MLA

Metzger, Norman., Ferentino, Joseph, M.. "Arbitration (The) and Grievance Process: A Guide for Healt Care Supervisors". Maryland: Aspen Publication, 1983. Text.